Polytech Service Commitment Letter

- Jan 16, 2019-

Dear new and old customers:

Our company has long been committed to providing high quality and comprehensive support services to ensure the stable operation of our customers' equipment.


Our company has a group of experienced debugging personnel, with rich experience, can solve the problem of various types of equipment. Such as synthetic resin tile equipment, plastic glazed tile equipment, PVC tile equipment, etc., to solve various problems for customers is the biggest advantage of our company. The company's long-term development is inseparable from the support of customers. In order to further protect the interests of customers, improve customer satisfaction, feedback to new and old customers, we make the following commitments to new and old customers. Welcome new and old customers to visit the guidance, put forward valuable advice.

wpc board extruder.4

First, product quality commitment

1. Product manufacturing and testing have quality records and testing data.

2, the detection of product performance, we sincerely invite customers to visit the whole process, full performance inspection, after the product is confirmed to be qualified, then boxed and shipped.


Second, product price commitment

1.In order to ensure the high quality of products, the selected equipment are selected from domestic and international quality brand products.

2. Under the same competitive conditions, our company will provide customers with the best price on the basis of not reducing the technical performance of the products and changing the equipment components.


Third, delivery commitment

1. Product delivery time: As far as possible according to customer requirements, if there are special requirements and need to be completed in advance, our company can specially organize production and installation, and strive to meet customer needs.

2. When the product is delivered, our company provides the following documents to the customer:

Technical maintenance and repair manuals, electrical drawings, equipment and consumable parts list.

4. After-sales service commitment

1.Service tenet: quick, decisive, accurate and considerate

2.Service goal: high quality service to win customer satisfaction

3. Service efficiency: If the equipment fails during the warranty period or during the warranty period, we will make a handling opinion within 24 hours after receiving the notice. If it is necessary to deal with the site, it is guaranteed to send professional technical service personnel, and the technicians will not be evacuated if the fault is not solved.

4. Service principle: Our equipment warranty period is 12 months. During the warranty period, we provide free repair and replacement of parts and components caused by quality reasons, damage to spare parts during the warranty period, and only the cost of the accessories provided. .